Shipping issues and out of stock products but happy with the pit
As others have mentioned in their reviews, I experienced shipping delays with my order. After a few weeks of no contact, I reached out to customer service after reading from other reviews that this is sometimes necessary with this company. After I reached out, they told me the product I ordered was out of stock (the catepillar). I was able to select a different color, and it arrived within the next 2 weeks.
I am happy with the product. It's the same price as the Crate and Barrel pit, but that is a 2-part pit that can't easily be moved. This pit is only 1 piece and can be moved around easily.
It is frustrating that they are not proactive about stock issues, and that I needed to be the one to reach out to them, multiple times. I'm honestly not sure they would have ever reached out to me... But now that the product is here, I really like it and so do my children.
