In short, because you get what you pay for. Little Big Playroom products aren't just play equipment – they're destined to become cherished heirlooms in the heart of your family's home. We're not holding back; we're pulling out all the stops to ensure that extraordinary quality merges seamlessly with style you'll want to flaunt.

Our price point isn't just a number – it's a reflection of the love, labor, and meticulous thought that goes into crafting each and every piece. Handcrafted in Turkey, our products bear the CE certification, meticulously fashioned from organic materials, and are completely free from any hint of chemicals or toxins. No shortcuts taken, no compromises made. When you invest in our creations, you're not just buying a product; you're securing a statement piece that will hold a special place in your family's heart, today and for generations yet to come.

When you opt for our standard free shipping at checkout, your order gets a VIP treatment, processing and shimmying its way to you within a mere 48 hours, and giving you a playroom upgrade in just 3-5 days. Now, if your anticipation levels are off the charts and patience isn't exactly your middle name, we've got you covered with our turbo-charged expedited shipping, including the magical overnight options. Because let's face it, good things really do come to those who just can't wait.

Here's the scoop: our products are the brainchildren of brilliant minds in the USA, brought to life through the artistry of our CPC-certified factory in Turkey. We're like matchmakers for quality – we only cozy up with the best of suppliers and manufacturers, making sure each and every Little Big Playroom masterpiece shines with the brightest standard of excellence. It's not just about products; it's about crafting dreams, and we've got the A-team to make it happen.

If you're eager to keep tabs on your order, just slide into our convenient live chat—it's that little box winking at you from the bottom right corner of your screen. But hey, if you're old school or just love the sound of a human voice, shoot us an email or give us a ring, and we'll go on a mission to track down your order faster than a kid on a sugar rush.
Now, a little heads-up: we're all in for swift deliveries, but sometimes even our magic takes a backseat to carrier whims. So, while we're pulling rabbits out of hats on our end, carrier delays might sneak in. But rest assured, we're on it like playroom pirates hunting for treasure. Your happiness is our command, and we're here to whisk away any worries like they're yesterday's playtime messes.

Oops, looks like a little game of hide-and-seek is happening with your package. Typically, a missing package is a carrier issue. We recommend contacting the carrier first—oftentimes, they’ve simply placed it in the wrong spot. If speaking with the carrier doesn’t resolve your issue, swing by our contact page and give us a shout. Our team is here to solve this puzzle in a jiffy and help you reach a quick resolution!

While incorrect orders and instances of damage upon arrival are rare, sometimes life throws us curveballs. We’ll be happy to remedy any such situation, and can usually do so without having you mail back the item.

The first step is documentation: take plenty of pictures and videos that clearly display the problem with your order. We won’t be able to issue any refunds or send replacement products without adequate proof. Keep your pictures and videos handy. We're all ears via live chat, email, or phone, ready to make things right.

In cases of carrier damage, our team will assist you in creating a claim with the carrier and will arrange for a replacement to be delivered. Accidents might sneak in, but our resilience is second to none.

If you can’t find a product in a particular pattern or color on our website, it means either we’re currently sold out of that option and in the process of restocking or your desired pattern or color is available through select retailers only.

Don’t let the FOMO get you down! Just make sure you sign up for email notifications about restocks and preorder opportunities, so you can snag all our latest product drops before they sell out in the first place. After all, who wants to be fashionably late when you can be fashionably first?

With concern for safety and hygiene, we aren’t able to accept returns on any products that have been opened. If your order is unopened, in its original packaging, and fully tagged, you can send it back to us for inspection. If your return passes our review, we’ll issue a full refund to your original payment method account, which you should see reflected within 5 days.

If the order is fully tagged, unopened, in its original packaging, and you can provide us with the order number or original payment method, we’ll be happy to offer a refund (or exchange) for your gift.

If you don’t have access to either the order number or payment method, consider donating the product to another family or child care center in need—if you provide us with proof (such as a donation receipt), we may be able to issue a Little Big Playroom store credit in return.

We’re happy to accommodate custom bulk orders of our ultra-stylish, kid-safe ball pit balls. Send an email to hello@littlebigplayroom.com with the quantity and desired color of ball pit balls you’d like to order, along with the ZIP code for shipping, and we’ll get back to you ASAP with a quote.