Frequently Asked Questions
GENERAL QUESTIONS
How quickly do you respond to email queries?
We love hearing from you and we get a ton of inquiries. We do our best to answer all emails within 48 hours.
Where are you based & where do you ship from?
We are a US based company with warehouses across the US.
Do you ship to other countries?
At this time, we only accept and ship to orders placed within the United States & Canada.
Is this site secure to use?
Absolutely. Highest encryption available as we use a third party processing platform.
PAYMENTS
What type of payments do you accept?
We accept all major credit/debit cards (Visa, Mastercard, American Express, Discover).
COUPON CODES
Coupon codes must be entered at check-out in the discount box. Once your order is placed, coupon codes cannot be applied. Only one code may be applied per purchase, coupon codes cannot be combined. Exclusions may apply.
We can cancel the order within 24 hours and allow you to repurchase the desired items if still available, but we aren't able to guarantee their availability. Note, once a return is initiated, funds will be released immediately, but depending on your bank it may take 3-10 days for the credit to post to your account.
ORDERS
I ordered something, but I want to cancel
It may not be possible to change or cancel your order if it is already being processed but please contact us ASAP.
You must contact us within at least 1 business day (24 hours) of placing the order to arrange an order change or cancellation. You can do this by emailing orders@littlebigplayroom.com with your order number as the subject. Requests to cancel orders after 24 hours, will not be granted.
Please note, cancelling within 24 hours is just a suggested guideline to hopefully avoid order processing, but we cannot guarantee that an order won't already process within that timeframe.
We do not offer order cancellations or refunds while a product is in transit, as it is already on the way to you. If your order has tracking number(s) already, you will need to return the item to our store to cancel and refund your order.
My order arrived and the color looks different than my screen
The images we display have the most accurate color possible. Due to differences in computer monitors and settings, we cannot be responsible for variations in color between the actual product and your screen. All of the images we display on our website were photos taken by us or by our suppliers and customers. Please also note some photos given to us from our customers may have photo filter settings applied.
It's been too long, where is my order?
Please check your order's tracking for more information. If the problem remains please email us: orders@littlebigplayroom.com.
Please also view the Shipping & Delivery section of our website.
We are not responsible for lost or stolen items if they have been confirmed delivered by UPS.
We are also unable to provide exact delivery dates on behalf of the mail carrier.
My order arrived, but I received the wrong items
Please contact us at orders@littlebigplayroom.com and provide us with your order number. If we’re at fault, you can send us back the items and we’ll send you out the correct items at our cost (or issue a refund).
My order arrived and I want to exchange the item/color
Please contact us at orders@littlebigplayroom.com and provide us with your order number if you would like to make a change within 1 business day of placing your order.
After 1 business day, we are unable to offer exchanges. You may return your item and repurchase the product you wish to exchange for.
*Postage costs will be at your expense.
My order arrived, but I want to return it
If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition* within 10 days of receipt by contacting orders@littlebigplayroom.com.
*Returns that are damaged, soiled, altered, or that don’t come with your ordering information inside of the original package will not be accepted. All items must be returned in their original condition, unworn, unwashed, and with all tags attached. Please see our returns page for full next steps.
Didn't find what you are looking for? Contact us at hello@littlebigplayroom.com.