At this time, we only accept and ship to orders placed within the United States and Canada.
WE ARE EXPERIENCING ORDER PROCESSING & SHIPPING DELAYS
COVID-19 has created so many logistical delays for our orders because so many cargo flights are being cancelled. This has created a backlog of deliveries for the carriers, something we have no control over.
We try and update our site and communications as best as we can with the information available to us but we’re also finding that the carriers are overwhelmed. Such are the times!
NO delays (Avg. 7 days)
BALL PITS & PIT BALLS:
As we have observed, on average, it was taking 60+ days for packages to arrive via FREE standard shipping in March and April so we now offer FREE EXPEDITED SHIPPING.
Average expedited delivery time is 21+ days.
Orders placed during this time will be shipped in 5-7 days, then follow our expedited shipping timeframe of 21+ days.
SHIPPING & DELIVERY COSTS
- FREE Expedited Shipping
- Oversized Shipping Fee - $38 for all slides (this is a direct carrier cost)
- Canada - $15 International Shipping
- Orders deliver via Canada Post
We are pleased to offer FREE expedited shipping on most of our products and all deliveries in the United States (up to a $50 savings on all orders). Products that qualify for free expedited shipping are ball pits and pits balls and we'll calculate free shipping at checkout unless otherwise noted on the product page.
Generally for most items, we are unable to ship to a P.O. box due to the size of the packages. Please provide an alternate delivery address during checkout.
STANDARD DELIVERY TIMEFRAME
Our free standard shipping takes 5-7 days to process after you place your order. Please expect on average 21+ days in transit(now with FREE Expedited Shipping) after processing for delivery on items. This is not typical but due to Covid-19 we are experience major delays in delivery.
- Once your order ships, a shipping notification that includes your tracking number will be sent to you via the email used during order checkout.
- Many of our items will ship separately from different vendors, so you may receive multiple shipping confirmation emails with unique tracking numbers if you order multiple items.
- The total estimated delivery timeframe = the processing time + delivery time.
- Many of our items are imported, so please note your tracking number may take time to update until it reaches a U.S. or Canada postal facility.
- Delays may occur as a result of customs clearance. Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time (this is beyond our control).
- It may take 10+ days to receive updated tracking information from the shipping carrier.
- **Days in transit are business days
*Please note that these are estimated delivery times only, therefore we are unable to guarantee exact delivery dates.
We work really hard to ensure your order arrives on time, however there can be delays with couriers and postal services that are beyond our control. If you are ordering for a special occasion, we recommend ordering early.
We do not offer order cancellations or refunds while a product is in transit, as it is already on the way to you.
A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment. Most packages are trackable via USPS and FedEx carriers. Please check your order's tracking for more delivery timeframe information. If the problem remains please email us: email@example.com.
FREE EXPEDITED SHIPPING
We now offer Free Expedited Shipping!
Average 21+ days.
Please email us at firstname.lastname@example.org to inquire about alternate expedited shipping on specific products for an additional shipping fee.
Please contact us prior to placing your order to arrange for an expedited order. In your email, please include the products you are requesting and your date needed by to see if we can help meet your delivery timeframe.
*Expedited shipping arrangements are only available on U.S. orders.
ORDER DELIVERY DELAYS
Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order.
Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
There will be no reshipping arrangement made in case parcels are returned to sender for wrong addresses, incomplete addresses and returned due to unavailability to receive a package. Any refunds processed due to delivery issues may deduct a $19.99 shipping and restocking fee.
RETURNED / UNCLAIMED MAIL
If a package is unclaimed or refused by the recipient, we will not issue a refund. Once the package returns to Little Big Playroom, we will contact you for the correct address and you will be responsible for shipping and handling charges before we resend the package.
Little Big Playroom is not responsible for any custom fees, if applicable, once the items have shipped. By purchasing our products, you consent that one or more packages shipped may get custom fees when they arrive to your country.
LOST/DAMAGED BY USPS / MAIL CARRIER SERVICE
Little Big Playroom is not responsible for any errors made by the postal service. If your package has been lost in transit, please contact your local post office to file a claim.
We are not responsible for lost or stolen items if packages have been confirmed delivered.