Returns
We want you to be completely satisfied with your products. If you are not satisfied with your order, we are here to help.
All items must be returned in their original condition, unused, with all tags attached and in their original packaging.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging - please check your goods before destroying the packaging and to ensure that you have received the correct products.
Returns that are damaged, soiled, altered, or that don’t come with your ordering information inside the original package will not be accepted.
There are certain situations where only partial refunds are granted (if applicable)
‐ Any item not in its original condition, is damaged or missing parts for reasons not due to our error
‐ Any item that is returned more than 15 days after receipt
SHIPPING
You will be responsible to pay for your own return postage and to attach to your original unopened box if your order is eligible for a refund. SALE items are NOT eligible for refunds.
All Sale items are a FINAL SALE.
We cannot accept returns on any products that have been opened or assembled.
Otherwise, you will have up to 28 days to ship unopened box sealed product back.
Our RETURN ADDRESS:
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If a refund is not possible due to deactivated card or any other reason, a gift card will be given equal to the original purchase price less shipping.
Little Big Playroom is unable to refund any orders over 60 days. Additionally, we will not accept returns on items damaged through normal wear and tear or even slightly used due to hygienic reasons.
Any refunds processed due to delivery issues or returned to sender deliveries may deduct a $25 shipping and restocking fee.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at returns@littlebigplayroom.com.
SALE ITEMS (IF APPLICABLE)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. Defective or damaged items must be reported to us within 3 business days of delivery, including photos of the issue. Should an item arrive damaged, kindly send us photos of the packaging and the product (prior to assembly if applicable).
To receive a replacement, your original order will need to be returned to our store.
INTERNATIONAL RETURNS
All orders shipped internationally are FINAL SALE. Unfortunately we do not accept returns or exchanges on international orders shipped outside the United States, unless the product is defective. In the rare event of defect, please notify us within 3 days of receiving your order, including photos of the issue. For more information on international returns, please email returns@littlebigplayroom.com.