Ball Pits on SALE now + FREE Standard U.S. Shipping!
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    We want you to be completely satisfied with your products.  If you are not satisfied with your order, we are here to help.

    Bottom line, if you are not completely satisfied with your purchase, simply return the item (or items) to us in their original condition* within 10 days of receipt.  Items must be postmarked within 10 days of your confirmed delivery to be eligible for a refund.  You can initiate your intent to return by contacting us at returns@littlebigplayroom.com.

    All items must be returned in their original condition, unused, with all tags attached and in their original packaging.

    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging - please check your goods before destroying the packaging and to ensure that you have received the correct products. 

    Returns that are damaged, soiled, altered, or that don’t come with your ordering information inside the original package will not be accepted.

    To complete your return, we require a receipt or proof of purchase.  Please contact us at returns@littlebigplayroom.com to notify us of your intent to return.

    There are certain situations where only partial refunds are granted (if applicable)

    ‐ Any item not in its original condition, is damaged or missing parts for reasons not due to our error
    ‐ Any item that is returned more than 10 days after receipt

    Returns can be mailed to the following address:

    Little Big Playroom
    19701 Bethel Church Rd. 
    Suite 103 #151
    Cornelius, NC 28031

     

    SHIPPING

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable and as a small shop, we are not able to issue return shipping labels. 

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    If you are shipping items over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item from the carrier.

     

    REFUNDS (IF APPLICABLE)

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    If a refund is not possible due to deactivated card or any other reason, a gift card will be given equal to the original purchase price less shipping.

    Little Big Playroom is unable to refund any orders over 60 days.  Additionally, we will not accept returns on items damaged through normal wear and tear.

     

    LATE OR MISSING REFUNDS (IF APPLICABLE)

    If you haven’t received a refund yet, first check your bank account again.
    Then contact your credit card company, it may take some time before your refund is officially posted.

    Next contact your bank. There is often some processing time before a refund is posted.  If you’ve done all of this and you still have not received your refund yet, please contact us at info@littlebigplayroom.com.

     

    SALE ITEMS (IF APPLICABLE)

    Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

     

    EXCHANGES (IF APPLICABLE)

    We only replace items if they are defective or damaged. Defective or damaged items must be reported to us within 3 business days of delivery, including photos of the issue. Should an item arrive damaged, kindly send us photos of the packaging and the product (prior to assembly if applicable). 

    To receive a replacement, your original order will need to be returned to our store by mail.  If you need to exchange it for the same item, send us an email at info@littlebigplayroom.com.

     

    INTERNATIONAL RETURNS

    All orders shipped internationally are FINAL SALE. Unfortunately we do not accept returns or exchanges on international orders shipped outside the United States, unless the product is defective.  In the rare event of defect, please notify us within 3 days of receiving your order, including photos of the issue.  For more information on international returns, please email info@littlebigplayroom.com.